Customer Support

Manage reservation changes online through your passenger account. For other assistance, send Customer Support a message and our team will respond within 24 hours.

Text Customer Support

Office: Culver City, CA

Customer Support & quick answers

Send your request through the form or text Customer Support. Our team will respond within 24 hours.

How fast do you reply to a message?

Our Customer Support team responds to submitted requests within 24 hours.

Can I book a ride over chat or text?

Yes. Tell us your pickup, drop-off, date and time, and we'll send a flat rate back in the chat. To confirm instantly, tap the booking link we send and the quote loads straight into the widget on lapremierlimo.com — no call needed.

What if I need a car right now?

For time-sensitive assistance, text Customer Support. For reservation changes, sign in to your passenger account and update the trip online.

Do you handle corporate accounts over chat?

We can start one, but to set up billing and a payment method we'll move it to a quick text with dispatch. Chat is great for the first question; we'll take it from there.