Privacy Policy

1. Who we are

L.A. Premier Limo ("we," "us," "our") is a chauffeured transportation company based in Culver City, CA 90232. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile apps, or ride services. Contact us at info@elitechauffeurpartners.com or (310) 876-9810 with any questions.

2. Information we collect

• Booking information: name, email, phone number, pickup and drop-off addresses, flight number, trip type, vehicle preference, and any special instructions you provide.
• Payment information: we process card payments through our payment provider (Stripe). We do not store full card numbers on our servers; a tokenized card reference is kept on file for charges and refunds.
• Account information: for business and direct-invoicing accounts, company name, billing contact, and invoice details.
• Usage and device information: pages visited, app links clicked, home-screen installs, approximate location derived from your IP address, and standard device/browser data.
• Location during active trips: when you have a live reservation, we share your chauffeur's live location with you for the duration of the trip only.
• Communications: records of messages you send us by phone, email, SMS, or chat (including our Tawk.to live chat).

3. How we use your information

• To provide, schedule, and dispatch your reservations and to confirm pickups.
• To process payments and issue invoices and refunds.
• To send trip notifications by SMS or email, such as "chauffeur on the way" and "arrived" alerts.
• To track flights and adjust airport pickup timing.
• To contact you about your reservation, account, or service issues.
• To improve our services, analyze booking trends, and measure app engagement.
• To comply with legal obligations and protect against fraud.

4. How we share information

We share information only as needed to operate our service:

• With your chauffeur and dispatch team: trip details needed to complete the ride (pickup, drop-off, name, instructions). Phone numbers are masked — drivers and passengers communicate through in-app masked messaging or an SMS relay, not direct numbers.
• Service providers: payment processing (Stripe), SMS notifications (Twilio), live chat (Tawk.to), and mapping/distance services (Google). These providers process data under their own privacy and security standards.
• For legal reasons: when required by law, court order, or to protect the safety, rights, or property of L.A. Premier Limo, our customers, or others.
• We do not sell your personal information.

5. Live location sharing

Your chauffeur's live location is shared with dispatch at all times while on duty. During an active reservation, that live location is also shared with you so you can track your ride. Location sharing with you ends automatically when the trip completes.

6. Data retention

We keep booking and account records for as long as needed to provide service, process payments, handle disputes, and meet legal and accounting requirements. Trip addresses are removed from a chauffeur's view once a trip is completed. Reservation history may be retained for billing and service quality purposes.

7. Your rights

You may request access to, correction of, or deletion of your personal information by emailing info@elitechauffeurpartners.com. If you have an account, you can update your contact details in the app. California residents may exercise rights under the California Consumer Privacy Act (CCPA) by contacting us using the details above.

8. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and row-level security on our database. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Third-party links and chat

Our site may include links to third-party services and a live chat widget (Tawk.to). These services have their own privacy policies governing any information you share with them. We are not responsible for their practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services after a change constitutes acceptance of the revised policy.

12. Contact

Questions or requests about your privacy? Contact us at info@elitechauffeurpartners.com or (310) 876-9810, Culver City, CA 90232.